FAQ’s
What is ADA compliance and why do I need it?
The federal Americans with Disabilities Act mandates that all new construction and alterations must be able to accommodate a person or persons with disabilities. Contact us to send a salesperson out to make suggestions to make your space ADA compliant.
I have a small ceiling project, can you help?
Absolutely. No project is too small. Every customer matters.
I’m a facility manager and have many different types of ceilings throughout my facility. How will I know what to order?
If you contact ERCO, we will conduct a site visit and identify all the tiles used throughout your facility. We will give you the item numbers and number of pieces per carton to make your order as simple as possible.
Do you work on residential or commercial projects?
Both. We handle projects of all types and sizes.
What areas do you serve?
We serve New Jersey, Pennsylvania, Delaware, and Maryland (Delmarva).
The hardware on my doors are getting worn down but I can’t find options to fix them, what can I do?
ERCO has a full line of doors and hardware available. ERCO can fill any of your commercial door and hardware needs. We carry multiple grades of hardware to suit a variety of needs.
My current cubicle curtains are worn and dirty, do you have any suggestions for replacements?
ERCO carries a full line of cubicle curtains and tracks, available in clean room, hospital grade, and acoustical.
The gurneys keep smudging and chipping away at the corners of the hallways in my hospital. Can you remedy that?
We have a full line of corner guards, hand rails, bumper guards & toe guards available in many colors.
The walls of my kitchen area are becoming a hassle to clean, can I place something over them to make the process easier?
FRP, or Fiberglass Reinforced Panels, are designed to protect walls. In addition to water proofing them and making the cleaning process easier, these panels are USDA approved for use in food prep areas.
The chalkboard in my office/classroom is a little dated, are there any other options?
ERCO has a complete line of display boards. Call today to find the best options for you.
Can I customize my wall protection with images and specific patterns?
Custom imagery and printing are available.
Can I get my shades to be motorized?
YES! Motorization comes in many shapes and sizes. ERCO has many specialists who can provide you an estimate based on your individual needs.
I’m looking for a more sophisticated look for my windows. Do you carry Plantation Shutters?
Yes, we have fully trained installers and consultants that are trained and certified in all types of wood and vinyl shutters.
I just had my restaurant remodeled but forgot to get shades, can you handle that?
ERCO is one of the largest installers and distributors of blinds and has access to all brands. We would be happy to send someone out to measure and price for shades, shutters, and motorized blinds.
Are your restrooms ADA compliant?
The compliance is usually based on how the accessory is mounted and arranged relative to other items in the space. Our installers are trained on how these items should be placed.
How quickly can I expect my order to be delivered?
In most cases, you can receive your order within one business day. We will try our best to match any project deadlines.
My customers would like more privacy in the restroom, is there an option for better stalls?
Toilet partitions have evolved to accommodate “no-sightline” as an option for privacy which has become more of a norm now-a-days. We can offer complete privacy while still making your stalls ADA Compliant.
White tiles are a little boring, is there another option?
Ceiling tiles come in many different profiles, colors, and grid disguising designs. Call (800) 355-4200 today and one of our sales consultants will find the best option for your space.
One of my ceiling tiles is damaged, how do I replace just the one?
Take a picture, close-up and from afar, and then text or email it to one of our counter people. They can identify it and give you purchasing recommendations. Some material can be purchased individually by the tile or by the carton, depending on availability.
Who will be my contact person during a project?
You’ll be assigned a dedicated project coordinator for scheduling and updates. Your sales rep also remains available for any questions.
Do you have hand dryers, and can you install them?
ERCO sells, stocks & delivers all brands of hand dryers. Typically, a licensed electrician would perform the installation.
Do you offer contracting and installation services?
Yes, we have a skilled in-house team of installers, no subcontractors.
Do you have delivery options?
Yes. We provide delivery on all stocked materials, with 24-hour shipping available in many cases.
Can I purchase material directly from a showroom?
Yes, our four locations carry a wide selection of materials. Please call ahead for specific product availability.
How large is your inventory?
We have the largest inventory in the Tri-State area.
How much does an estimate cost?
Estimates are free. We’ll visit your location to make recommendations that fit your space, vision, and goals. Your estimate will be sent to you within a few business days.
Can I get an estimate directly from here?
You may request an estimate directly from our website and one of our professionals will contact you to set up a meeting to review your needs in person.
How quickly can my project be completed?
We do our best to accommodate your timeline, working nights, weekends, and holidays when necessary.
Do you have delivery options?
Yes. We provide delivery on all stocked materials, with 24-hour shipping available in many cases.